Returns & Exchanges
Due to the perishable nature of our handmade southern-style treats, Brown Sugar Bakery does not accept returns or offer refunds once a product has been shipped or picked up. However, if your order is damaged or incorrect, please contact us within 24 hours of receipt so we can make it right.
Inspect Your Order
Upon receiving your bakery items, please immediately inspect the packaging and contents for any signs of damage or errors in your order.
Document the Issue
If there is a problem, take clear photographs of the product and the shipping box to help our team assess the situation and improve our service.
Contact Customer Support
Email our Chicago team at [email protected] within 24 hours, including your order number and the photos of the issue.
Resolution Process
Our team will review your claim and, if eligible, arrange for a replacement shipment or store credit to ensure you enjoy the best of our sweets.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing